Terms and Conditions

Terms and conditions for the Nytech Audio online shop

General

The “seller” is Nytech Audio Ltd.
The “buyer” is any person or company who buys or has agreed to buy goods from the seller. “Goods” , means goods or services provided by the seller in accordance with the sellers standard terms and conditions.

Prices

Quotations, unless previously withdrawn are open for acceptance by seller within 30 days only from quotation date. Prices quoted are ex-works and do not include VAT or other taxes. Prices to the buyer are not subject to change without written notice and agreement after the date of sellers acceptance of buyers order. Where seller has incurred an increased cost due to exchange rate change, import duty change or unknown freight charge, no change to the original Purchase order may be implemented without prior written agreement.

Delivery

Delivery dates quoted by seller are best estimates only and in regard to such dates, time shall be deemed to be of the essence. Late delivery does not entitle buyer to cancel his order, without due cause and written agreement. Non delivery of goods, or receipt of damaged goods must be notified to seller and nominated carrier within 10 days of receipt of invoice for said goods. Invoice will be sent separately via email to a nominated address within 24 hours, or one working day from Dispatch of goods.

Payment

All Payments must be made to our authorised payment processors or via Direct Bank Transfer into our nominated account. Payment is due on demand but in any case must be paid as stated on the relevant invoice. The seller reserves the right to suspend deliveries where payment is not received in accordance with these conditions of sale.

Our authorised payment processors are

Payment ProccessorFCA reference numberPayment methods
Stripe Payments UK LTD900461Debit/Credit cards
Applepay
Google Payments
Paypal (Europe) LTD742277Paypal accounts

Ownership and Risk

The risk in the goods shall pass to the buyer on delivery of the goods. Notwithstanding delivery and the passing of risk, property in and title to the goods shall remain with the seller until the seller has received payment of the full price of (a) all goods and/or services the subject of the contract and (b) all other goods and services supplied by the seller under any contract whatsoever. Payment of the full price shall include, without limitation, all incidentals incurred in supplying the items purchased.

This may include freight and duties, or tooling charges for example. These will be added to the PO only if agreed in writing between the Buyer and the Seller and reflected separately in the agreed Purchase Order and Invoice.

Cancellations

Requests to cancel or reschedule orders must be made in writing by the buyer to the seller. The seller is under no obligation to accept such cancellations or reschedules. Without prejudice, the seller reserves the right to make a charge on the buyer to recover the costs and loss of profit incurred by seller due to such cancellation or reschedule.

Returns policy

To allow customers to evaluate our products with their own equipment in their own homes we operate a 30 day returns policy.
Unwanted goods can be returned to the seller within 30 days of receipt of payment and dispatch of goods.
If the goods are returned in good condition with all accessories originally provided then the seller will refund the purchase price of the goods to the buyer using the same payment process used by the seller. No alternative payment process will be allowed. Goods returned damaged or with items missing will be assessed and any refund will be adjusted to cover the damage or loss.

Shipping charges are the responsibility of the buyer and will not normally be refunded for returned goods.
This clause does not affect your statutory rights under UK law.

Change of Design

The goods will be supplied exactly to the design described in the order. Whilst every effort is made by the seller to ensure the accuracy of any technical data or literature made available in relation to the goods, the supplier accepts no liability for any damage or injury arising from any Nytech Audio Ltd Terms & Conditions of Business errors or omissions in such technical data. The seller makes no guarantee that products offered as an alternative to a request for quotation or supply of products by the buyer, will be an exact alternative, and it will be the responsibility of the buyer to fully test any such product before purchase. As such, the buyer accepts that they have no claim whatsoever on the seller, in the event of non-conformance of such products.

Warranty

The seller guarantees to refund the cost of or at its discretion to repair or replace free of charge, any of the goods found to its satisfaction to be defective owing to faulty design, materials or workmanship within 30 days of the date of delivery to the buyer, provided that in the case of goods, not of the sellers manufacture, its liability under this clause shall in no circumstances extend beyond any corresponding liability to the seller or manufacturer of such goods. All other warranties, conditions and statements, expressed or implied, statutory or otherwise, are excluded. Subject as aforesaid, the seller shall be under no liability in contract or in tort for any loss, damage, death or injury arising directly or indirectly out of the supply or use of the goods.

Force majeure

The seller shall have no liability in respect of failure to deliver or perform or delay in delivering or performing any obligations to the buyer, due to any cause of whatsoever nature outside of the reasonable control of the seller including but not limited to causes arising from acts or omissions of the buyer.

Origin of Goods

All Nytech Audio branded products are designed and manufactured in the United Kingdom by Nytech Audio LTD.
Components used in the manufacture of Nytech Audio products may come from other countries.
For other branded items sold, he seller makes no representation and gives no warranty in respect of the source or origin of the manufacture of the goods.

Export Control Regulations

Some or all of the goods supplied by the seller may be subject to export control regulations. Such goods may not be exported by the buyer without prior approval of the relevant authorities. It is the responsibility of the buyer to obtain such approval. Under no circumstances shall the seller be liable for any loss or damages incurred by the buyer as a result of buyers contravention of any export control regulations.

Law

These conditions shall be governed and construed in accordance with the laws of the United Kingdom 2023.